Free returns are available for woodscanada.com customers via the returns portal here: woodscanada.loopreturns.com
July 11, 2022 - Please Note: We have completed our initial transition to a new returns service provider to serve you better. Some delays and complications in initiating your returns or exchanges may have arisen during the transition. If you were unable to initiate a return between July 5, 2022 and July 11, 2022, please try again using the new returns portal address above. Rest assured we will make exceptions as needed to honor eligible returns that were unable to be initiated or processed within the required return window due to this transition. If you are still unable to initiate your return, please reach out to us at firstname.lastname@example.org, and we will be happy to facilitate further. We thank you for your patience and understanding during this time.
We will gladly accept returned merchandise in its original condition, with corresponding packaging, for a refund of the purchase price. Merchandise must be returned to us within thirty (30) days from the date of receipt. Gift cards and Clearance items are considered Final Sale and are not eligible for return.
Merchandise which has been used, altered, or damaged will not be accepted for return.
We reserve the right to refuse the return of any merchandise which does not comply with the above return requirements.
Return requests will be processed within five to seven (5-7) business days of receipt. Refunds will be issued to the original method of payment used.
For purchases made in Canada, please visit www.woods.ca for more details.